Shipping policy

Shipping Costs: 

• Standard Delivery – $67 (inc GST)
Metro and regional areas within our delivery zones. Flat packed to a single drop-off point at your address.

• CBD Delivery – $110 (inc GST)
Perth, Adelaide, Melbourne, Sydney, Canberra and Brisbane city centres.

• Small Items – Standard Post $16.50 or Express Post $33 (inc GST)
Eligible small items can be posted anywhere in Australia on orders up to $150. The posted options show at checkout when every item in your cart is eligible.

• Assembly & Installation – 22% of order value
Minimum $135 metro and $175 CBD (inc GST). Orders over $15,000 are quoted individually. Replaces the standard delivery charge. See Assembly & Installation.

Bulky Items - Country Orders: Bulky items may incur an additional delivery charge. We will contact you before dispatch if this applies. For addresses outside our delivery areas, email hello@betteroffice.com.au for a freight quote.

Check your postcode and see our delivery areas on our Delivery page.

Dispatch & Delivery:

Dispatch is when the order leaves our warehouse on its way to you. The process is:

  1. When you make an order, you will receive an order confirmation.
  2. Once your item is ready, you will then receive an email and text with a tracking number.
  3. When the courier is out for delivery, you will receive a text and email.

Dispatch Time Frame:

The dispatch time frame is the amount of time it can take to receive the products from our suppliers before packing and sending them to you.

As a distribution company, our warehouse tries to only stock the in trend, popular items. Therefore, there may be extended handling times. We have tried our best to incorporate these days into the shipping times. However, if there are longer than expected lead times, we will contact you immediately. 

Most orders are shipped within 2 - 3 business days. 

What Could Affect The Dispatch Time Frame?

Better Office Supplies will do our best to always get you your products on time. This is why we aim for a 3-4 business day turnaround on orders. However, due to certain factors out of our control. We need to make you aware of several elements that may affect delivery time frames: 

  • Due to high demand, some products are out of stock at the moment. Whenever possible, we update this information in-store and on the website. If the item you have selected is out of stock, we will notify you and advise you of the expected time frame. 
    • We can then either take a Pre-order for the next release, offer you an available alternative, or issue you a refund or credit. 
    • Items on back order will be dispatched to you directly when stock becomes available.